Shipping Policy

1. Shipping Destinations

We offer global shipping to:

🇪🇺 European Union countries
🇬🇧 United Kingdom
🌍 All other international destinations

If your country is not listed at checkout, please contact us at movecam.help@gmail.com for custom arrangements.

2. Shipping Methods & Delivery Times

We partner with reliable logistics providers to ensure safe and timely delivery. Our standard delivery timeframe is:

🌍 Worldwide: 6–10 business days

Note: Delivery times may vary due to customs clearance or local disruptions.

3. Shipping Fees

We offer free shipping worldwide on all orders—no minimum purchase required.

4. Customs, Duties & VAT

For EU and UK customers:

Prices include applicable VAT.
No additional customs fees for EU orders.
UK orders may be subject to import duties depending on local regulations.

Customers outside the EU/UK are responsible for any applicable customs duties or taxes.

5. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. You can track your shipment through the carrier’s website or your Shopify account.

6. Packaging & Product Safety

We use eco-friendly, impact-resistant packaging to protect your items—especially sensitive tech products like mini cameras. Waterproof and shockproof packaging is available for outdoor gear upon request.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We’ll investigate and offer a replacement or refund where applicable.

8. Contact

For any shipping-related questions, reach out to:

Company address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: movecam.help@gmail.com
Phone: +44 7927564057
Business Hours: Monday–Friday, 09:00–17:00 (GMT+3)